Your SW Calgary Family & General Dentist
Ultima Dental Wellness Dental Administrators

We offer Direct Insurance Billing!

At Ultima Dental Wellness, we understand that dental insurance & finances is a very complex subject. While it is not possible for us to know every detail, limit, or exclusion involved in all the plans we deal with, we endeavor to assist you in navigating your insurance coverage to the best of our ability. Our office prides itself on providing a very high standard of dental care at a very fair price. If you have any questions about any financial related matter, please do not hesitate to contact us at (403) 259-3401.

To ensure accuracy when dealing with your insurance company, it is very important that you bring your dental insurance information with you. Please remember that most dental insurance plans are intended to cover some, but not all, of the costs associated with your dental care. Reimbursement amounts are not and never have been a guideline for quality of care. We are happy to help you understand your insurance plans & finances, but please recognize that it is your responsibility to provide us with up-to-date insurance information.

We will submit your information to your insurance company for you. However, full payment for services rendered is due at the time of service.

We offer several payment options for your convenience:

Cash
Credit Card: Visa, MasterCard and American Express
Interac Direct Payment
Direct Billing (Assignment)

Frequently Insurance and Financial Questions (FAQs) of Ultima Dental Wellness

Do you offer direct billing?

Yes, we do! We are happy to submit a claim to your Insurance Company, and we only charge you for the portion which is not covered by Insurance. We do ask for a credit card number, to be kept on file, so that any portion not covered by insurance can be charged directly to your credit card.

We accept all insurance plans; private, employee, as well as government coverage.

What are my Financial Payment Options?

Ultima Dental Wellness does request payment in full for your portion of your bill at the time of service. We can arrange for you to prepay towards future treatment. We also work with you to prioritize a treatment plan that YOU choose, and one that is best for YOU. We do our best to help you understand what payment is due at each visit. Please feel free to call us if you have questions.

What costs will my insurance company cover?

Benefits change from time to time, so it’s important to make sure you know what your plan covers. As a result, we cannot provide you with a guaranteed estimate unless we have submitted a pre-treatment estimate prior to your treatment.

What factors do you consider when providing a quote for treatment?

Our estimates are based on the most recent information we have on file. If you’re concerned about exactly what costs you’ll be responsible for, simply ask about our ‘Pre-Treatment Estimate.’

What is a ‘Pre-Treatment Estimate?

A Pre-Treatment Estimate gives you the exact cost of the treatment. Upon request, we’ll file this paperwork with your insurance provider prior to any work being done. While this may delay your treatment, you’ll know exactly what (if any) out-of-pocket costs you may be required to pay.

I thought I paid my patient portion, but I received a bill. Why?

We base the patient portion of your bill on the most current data we have on file. However, there are a number of factors outside of our control that may result in additional costs such as:

  • An individual or family deductible
  • Treatment in another office prior to joining the Ultima Dental Family
  • Visiting a specialist

It’s important to note that insurance providers do not (and cannot in most cases) notify us of changes to your benefits. THEY ONLY NOTIFY YOU. If any of these situations apply to you, please let us know at the time we provide your estimate so that we can adjust accordingly.

My dental insurance company didn’t pay for my treatment – now what?

We invoice your insurance provider on your behalf as a courtesy. It is important for you to understand that your coverage is a legal contract between you and your insurance company. Our office is not and cannot be a part of the legal contract. As a result, if your insurance does not pay us within 30 days, we reserve the right to request payment in full from you and ask that you collect the insurance funds that are due to you from your insurance company directly. While this is an extremely RARE occurrence, it does happen. You are ultimately responsible for all charges incurred in our office.

What payment options are available to me?

We normally require payment in full for your patient portion at the time of your treatment. We accept MasterCard, Visa, American Express, Direct Billing and Interac (Debit). However, a payment plan can be arranged if discussed in advance with our Treatment Coordinators.

What is the best way to budget for my treatment?

We are happy to put together a detailed treatment plan with the associated costs clearly outlined so that you can budget for each appointment accordingly. We can also rank treatments so that you can deal with the most pressing treatments right away, and deal with the not-so-pressing treatments over time.

Do you offer payment plans?

Yes, we can arrange a payment plan to meet your needs. However, you will have to discuss your needs prior to treatment with our Treatment Coordinator. Please contact us to discuss your needs.

Do You Have A Question We Have Not Answered Above? Then Please Call Us or Contact Us.

At Ultima Dental Wellness, we are always accepting New Patients!
Call us at (403) 259-3401 to book your appointment today!